SHIPPING & DELIVERY

Department Don is proudly based in Mooball, a small country town in the Northern Rivers of New South Wales. Every order is packed with care and shipped directly from our studio using Australia Post.

Processing Times

Orders are typically packed and dispatched within 1–2 business days.

During collection launches, sales periods, or public holidays, dispatch times may be slightly longer. If there are any unexpected delays, we will be in touch.

Australian Shipping

All Australian orders are shipped via Australia Post.

Standard Shipping - $10 AUD Australia-wide

Express Shipping - $15 AUD Australia-wide

Free standard shipping on all Australian orders over $100 AUD.

Estimated Delivery Times

Standard Shipping

NSW: 2–5 business days
QLD, VIC & ACT: 3–7 business days
SA, WA, TAS & NT: 5–10 business days

Express Shipping

Most metropolitan areas: 1–3 business days
Regional areas: 2–5 business days

Please note these delivery timeframes are estimates only and may vary depending on Australia Post and your location.

New zealand

We proudly ship worldwide via Australia Post International.

Standard: $20 AUD

Express $25 AUD

International Shipping

We proudly ship worldwide via Australia Post International.

Flat Rate: $35 AUD

Estimated Delivery Times

United States & Canada: 7–15 business days
United Kingdom & Europe: 7–15 business days
Asia: 5–12 business days
Rest of World: 10–20 business days

Delivery times are estimates only and may vary due to customs processing and local postal services.

Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Tracking

All orders include tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking information.

Lost or Delayed Parcels

Once a parcel has been handed to Australia Post, delivery is outside of our control. If your parcel appears delayed or missing, please contact us and we will do our best to assist in locating it.